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Position Summary & key responsibilities

At Korn Ferry, we're not just in the business of advising our clients—we also help our employees reach their true potential. We have a collaborative culture where you can work with other talented people who share your passion for doing great work. So, if you want to work for a company that makes a real difference for clients, and you want to be part of a global team that plays a vital role in moving the business forward, then Resource Management (RM) is the team for you. As resource managers and workforce planning specialists, we play a key role in the development of KF consultants’ development while also embarking on our own developmental journeys.

We are looking for a talented, innovative Resource Management professional with a strong background in Workforce Planning who is used to working in a fast-paced, complex, project-driven environment. There will be ambiguity and change, giving you a chance to show agility and leave your mark as part of a centrally managed professional resourcing team.

In this role, you’ll take the lead in partnering with delivery consultants across levels from analyst to senior client partner in a portfolio of countries across the Middle East. You will work with both internal and contingent talent pools, including Staff Augmentation firms (SAV) with whom we partner to draw down upon their contingent talent.

You will also partner with our fee earners in both solutions and industries who are responsible for driving the sale of increasingly larger, multi solution propositions to our clients, undertaking workforce planning to ensure that we have the right people with the right skills available at the right time at the right price across our talent pools.

The role will require you to establish and drive proactive resourcing practices, manage a ME Resource Manager, as well as partner with other groups within the Firm e.g. Operations, Finance and HR. The role requires a blend of out-in-front influencing and networking, with behind-the-scenes emotional intelligence, data savvy, and problem solving. Optimizing consultant utilization and allocation of work, managing our spend on our contingent workforce and embedding yourself into talent discussions will be integral elements of this role.

This role has matrixed reporting, to the Global Vice President for Resource Management, and the Regional VP of Operations. While on-site presence in our Dubai office with our consultants is critical, some flexibility to work remote is possible when needed. Travel is minimal, with most meetings happening virtually.

If you have a passion for driving change, influencing senior internal stakeholders, and engaging with a global team to promote effective ways of working in workforce planning, then this role is for you! Take the next step to create a brilliant career within RM at Korn Ferry and apply today.

POSITION RESPONSIBILITIES

Demand Planning

• Develop and manage capacity planning through building robust demand plans based on business trends, current and anticipated pipeline of opportunities and anticipated growth of marquee accounts.
• Perform talent-related financial and business analytics requests as needed.
• Use workforce planning tools to support forecasting, modeling, and operational action planning, including strategies to resolve staffing conflicts.
• Hold regular forecast review meetings with leaders, developing action plans to address resource requirements and gaps.
• Forecast use and proposed cost of contingent workforce.

Managing Stakeholders

• Drive an effective partnership with leaders (within assigned countries) and infuse productive resource planning and aligning practices into sales and delivery processes.
• Partner with solution and market leaders to identify opportunities to optimize resourcing.
• Stay current in understanding the organizational matrix (solutions, markets, geographies, lines of business, internal functions) and be up to date on changes as they occur.
• Work in close partnership with other key internal functions.
• Monitor solution trends/developments and share this among appropriate teams and leaders.

Managing use of Contingent Workforce

• Manage use and cost of contingent workforce e.g. contractors and SAVs. Includes forecasting, partnering with finance on metrics, and assuring contractor use and payment processes are followed.
• Oversee approval process for use of contingent workforce on a case-by-case basis.
• When needed to fill a talent gap, collaborate with central team to identify and onboard further SAVs
• Standardize rate card for SAVs used within the region.

 Resourcing

• Know your talent pools including numbers, individual skill profiles/interests, group skill gaps/surpluses, and potential training needs.
• Constantly evaluate the needs of the Firm, region, office, client, and consultant in determining the right staffing solutions. Judiciously manage contractor vs. FTE tradeoff for firm profitability.
• Manage client team expectations through appropriate information sharing and education.
• Understand the staffing need fully, and in the unique context of the client/solution, determine consultant “success profile” for Consulting’s various offerings.
• Think appropriately outside immediate talent pools for the right opportunity for others.
• Hand requests to appropriate groups within RM where necessary, following global processes.
• Help expose new or unknown talents to engagement teams, advocating for their capability to be successful in a new environment.
• Onboard new consultants, educating them on how to partner with RM effectively.
• Seek and provide feedback; maintain an ongoing feedback loop with consultants and people managers on performance. Use information to enhance future development opportunities for consultants.
• Apply cultural intelligence to adjust staffing approach to the needs and cultural norms of countries.

Understanding the Business

• Apply your knowledge of the professional services industry and how publicly listed consulting firms operate (e.g., contract-to-cash, business development cycles, project delivery cycles, billable hours, time entry, quarterly reporting, etc.) to staffing.
• Review and monitor monthly reports, e.g. utilization reporting, forecast capacity, variance reporting, salesforce pipeline, and backlog
• Leverage business and financial acumen to understand the implications of bill rates, fees, etc.
• Understand our clients, what they do, what they need, and how we are helping them.
• Demonstrate strong commercial awareness when reporting to stakeholders: utilization, monitoring and investigating discrepancies between the data, and providing insight to the leadership teams, highlighting any potential concerns.

EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS

• Relevant bachelor’s degree.
• Relevant years of experience in resource management or related field.
• High degree of professionalism in all areas (communication, approach, style); understanding what it means to represent a top-tier professional services firm.
• Highly developed diplomacy, influencing, negotiation, and conflict-management skills.
• Ability to lead multiple high-profile/value and complex projects with multiple top-level stakeholders.
• Ability to work effectively under pressure and with short timelines/competing demands.
• Ability to work effectively across multiple geographies/cultures.
• Ability to partner at all levels of the organization internally and externally.
• Gravitas and judgment to understand when and how to challenge senior leaders productively and maintain relationships.
• Highly analytical; ability and drive in puzzle-solving.
• Creative and resourceful.
• Ability to maintain and align with processes.
• Detail orientated with a strong focus on quality.
• Ability to handle large amounts of information and ambiguity.
• Sense of discretion/prudence in working with sensitive information.