Vice President - Client Services

24213

Malaysia
Hybrid
Selangor
Kuala Lumpur

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

 

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries.  We offer five core capabilities that span the full talent lifecycle:

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Rewards and Benefits

Korn Ferry is looking for a Vice President of Client Services.

The VP of Client Services contributes to Korn Ferry’s growth and profitability goals by delivering best in class recruitment services to a portfolio of clients. The VP of Client Services is responsible for the day-to-day strategic and operational aspects of several client engagements. This may include oversight on either or both, Project and RPO engagements. You will deliver best in class recruitment services to our clients providing oversight to the Project Managers. The VP of Client Services is responsible for the strategic management of our clients which includes a focus on key pillars: Senior client and firm stakeholder management and excellence, global account profitability and growth, implementation support for new portfolio engagements, escalation management and a complete comprehension of the contractual commitment made to your portfolio of accounts.

Key Responsibilities:

  • Continually seeks opportunities to increase customer satisfaction
  • Build and maintain senior relationships with both the client and KF
  • Determines mechanisms to improve business impact through KF intellectual property 
  • Builds a knowledge base of client’s global business, organization and objectives 
  • Identifies opportunities for improvement and makes constructive suggestions for change 
  • Inspires team to attain goals and pursue excellence 
  • Identifies resources needed and assigns individual responsibilities.
  • Defines and communicates individual and team metrics
  • Maintains awareness of creative sourcing strategies and works closely with team to develop best approach for client 
  • Effectively applies Korn Ferry’s staffing methodology and enforces project standards.
  • Reviews deliverables prepared by team before passing to client.
  • Anticipates and minimizes risks on project 
  • Prepares for and participates in project reviews with client and senior management.
  • Effectively communicates relevant project information to superiors.
  • Escalates and resolves issues in a timely fashion 
  • Facilitates regular status meetings with team and client.
  • Ensures project documents and engagements are complete and updated timely
  • Develops and delivers client and management reporting 
  • Participates in project scoping and implements SOW/SLA requirements.
  • Identifies business development and “add-on” sales opportunities as they relate to the project 
  • Communicates effectively with team to support the identification of needs and evaluate alternative recruiting solutions.
  • Conducts effective performance evaluations and helps execute career development plans 
  • Manages a small requisition load, as needed

Required Skills:

  • Senior leadership or director level experience within talent acquisition
  • Proven success leading and motivating managers
  • KPI achievement and upselling to client stakeholders
  • Stakeholder management, influencing and utilizing negotiation skills
  • Global experience
  • Exceptional interpersonal, teamwork, and organizational skills and ability to interact effectively at all levels and across diverse cultures.
  • Self-motivated along with the ability to respond quickly to client requests
  • Willingness to adapt to new processes and effectively deal with changes

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications