Senior Project Manager (Sales & Services)

Within the Sales & Service solution, Korn Ferry Digital offers KF Sell, a market-leading CRM-embedded application that leverages Strategic Selling IP to support clients with real-time training and coaching with their sales opportunities. Much of KF Digital growth is driven by continued adoption, renewal, and expansion of KF Sell along with complementary coaching & talent offerings to support the effectiveness of the clients’ commercial teams.

Opportunity to Enhance Your Career - It’s about Exceeding Your Potential.

The purpose of the role is to manage specific client projects throughout the whole project lifecycle, from project kick-off through project closing. The majority being customized medium sized regional survey projects for clients from various industries. Assists lead project managers from other countries on large global and complex projects. Enable and guide our clients using our sophisticated self-service survey platform.

Key Responsibilities:

• Responsible for overall project management, following our internal Operational Excellence standards
• Manage the production of all client deliverables and act as a central coordinator for all requests and activities to deliver successfully to the client
• Set up and manage project plans, with detailed timelines
• Direct and motivate the project support team, and guide the activities of the consultants and analysts on the project
• Produce relevant project documentation and ensure consistency of communication to the team (client and internal)
• Manage and communicate risks, putting in place appropriate contingency actions
• Take responsibility for overall progress and use of resources and initiate corrective action where required
• Be responsible for managing the project scope and client expectations
• Liaise with all members of the project team to assure the overall direction and integrity of the project
• Agree and implement the quality strategy with the rest of the project team
• Communicate any potential for future work to the lead consultant
• Prepare and communicate lessons learned documentation, following project debrief
• Prepare the project closure documentation
• Prepare any follow-on actions required and communicate to others where relevant
• Be responsible for overall project profitability,
• May provide input into the sales process

Skills and Competencies:

• Highly analytical and logical with attention to detail and high quality standards
• Ability to hold informed and credible discussions with clients and consultants at all levels articulating how Korn Ferry can help address the client’s issues
• Able to proactively and effectively manage own time
• Ability to develop a thorough understanding of the client’s business, industry and needs
• Highly motivated, proactive individual with a strong customer service ethic
• Excellent interpersonal skills and professional, credible and confident style
• Strong organisational and research skills
• Strong team player with an adaptable and flexible approach, able to work effectively in virtual teams

Professional Experience/Qualifications:

• Bachelor/Master in economics, business administration, social science, psychology, or related
• 3 – 5 years’ work experience in project management is required, preferably market research or survey background
• Project Management certification (PRINCE2, PMI or similar) would be a plus
• Strong documentation management standards and version control
• Advanced Microsoft Office skills; particularly Excel, and PowerPoint
• Fluent in any additional European languages would be a plus