Analyst - CTS

11577

Philippines
Manila
Multiple Locations

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Total Rewards

The Analyst works within the customer support group to provide telephone-based, email-based and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance in the use of Korn Ferry products.

The Analyst works with other Korn Ferry Support and Technical support professionals to form a nucleus of highly proficient problem-solvers who are dedicated to delivering the highest quality support with the goal of increasing customer satisfaction.

The Analyst acts as a resource of product knowledge and skill set in the provision of telephone, email, live chat and web-based support. This professional works with others, including customer technical support specialists, technology specialists, quality assurance, and development teams to respond to problems and resolve those problems.

The Analyst must have a background in providing support, an attitude that fosters customer satisfaction, a "can do" frame of mind, and respond well to all manner of potentially difficult situations. This professional must deal well with people under all types of situations, remembering that the goal is to "solve the problem," while maintaining a positive perspective.

Responsibilities  

  • Delivery of telephone, email, chat, and Web based support including:
  • Providing advice and guidance to clients in order to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities and referring them to the appropriate internal team.
  • Improve customer satisfaction through delivery of excellent support
  • Ability to write technical or functional information and contribute to the Web delivered FAQ knowledge base
  • Maintain level of technical knowledge and Korn Ferry product knowledge
  • Identify and document product issues, enhancements, and requests in the appropriate tracking system
  • Work cross-functionally with other Korn Ferry groups as needed
  • Suggest and employ new, creative, and innovative ways to deliver support
  • Participate in the hiring, training, and retaining of other team members as requested
  • Other duties as required by manager

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity/Affirmative

Action Employer - Minority/Female/Disability/ Veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

This opportunity is closed to applications.