Manager

13656

Philippines
Onsite
Manila
Taguig City

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Total Rewards

Accountable for the oversight and operational management ofclient service and delivery teams in our Manila Shared DeliveryCenter, that are supporting PSA entry/management, Assessment and Succession and Pay. Ensure allteamsaredelivering all outcomes as specified in the Client/Stakeholder contracts andaremeeting all continuous improvement initiatives. Lead and manage teams to ensure high engagement, productivity and performance.

Operational Management
• Drive continuous improvement in service offerings – balance customer and operational excellence, 
create process efficiencies, & harness technology to ensure ongoing sustainability of SDC operating 
model 
• Monitor customer satisfaction, quality of service and delivery output to ensure SLAs are met across 
all projects 
• Ensure accurate and real-time usage of system to provide appropriate & accurate reporting to 
stakeholders 
• Maintain SDC resource allocation and flexibility of staff to ensure maximum utilization and productivity
Client/Stakeholder Management
• Liaise with client/internal contacts to develop understanding of key client/project criteria 
• Chair phone conferences with internal stakeholders and client to give updates on project progress 
and gather client feedback
• Track ongoing scope of projects to ensure SLAs are adhered to and met
• Problem-solve throughout the project – facilitate solutions, brainstorming, and encourage ‘can-do’ 
attitude in team at all times
• Lead timely resolution of all problems, errors, or technical issues, including maintaining 
communication with any impacted clients/colleagues/stakeholders
• Monitor and act on internal/external client satisfaction on an ongoing basis, in collaboration with 
Pilsen leadership team.


Team Management
• Support and implement any corporate decisions regarding operations to maximise team effectiveness 
• Staff recruitment – work with iRPO team to source, screen and interview potential staff for teams
• Lead thorough induction and training of new staff, collaborating with regional People team 
• Provide coaching and development for teams – one-on-one, team training sessions to upskill 
• Provide timely and effective feedback to team members
• Address any key performance issues, and support team members to take appropriate performance 
management measures 
• Design yearly promotion plan, and support team members in communicating and documenting clear 
and measurable promotion criteria with selected individuals based on merit 
• Approve, track and manage annual leave and sick leave for teams, in accordance with KF Digital 
policy 
• Facilitate team building activities to drive engagement and retention 
• Weekly group catch up with SDC team to communicate initiatives, share project milestones, and 
facilitate knowledge sharing 
• Manage assignments of team members to projects according to resources, functional expertise and 
capacity 
• Coordinate office resources – computers, phones, etc.

 
Continuous Improvement
• Maintains understanding of global best practices in Korn Ferry’s core businesses 
• Provides thought leadership in customer and operational excellence to clients & direct reports 
• Actively contributes to innovation & differentiation of KF Digital service offerings 
• Alignment (where appropriate) with other global SDC’s initiatives, while extending local expertise 
• Review metrics, technology, and process to ensure efficiency, and drive forward productivity 
• Implement change where needed – ensure thorough communication with SDC teams and 
stakeholders.

• Work closely with team members to understand their daily process and recommend improvements to 
be implemented through them.


Policies and Procedures
• Follow documented global systems/polices and Manila office procedures
• Follow necessary approval/sign-off process for leave, travel, expenses and expenditure
• Provide information for internal reporting and update systems on timely basis


People and Culture
• Proactively seeks and acts on feedback for development, and accepts responsibility for own learning
• Behaviours in line with values & supports positive team environment
• Looks for opportunities to help others and contribute to broader business goals
• Attends, participates and collaborates in all relevant KF Digital meetings, & initiatives
• Ensures the SDC is connected in with the broader regional and global business through training, 
communications, and client initiatives. 


• Other duties as assigned

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity/Affirmative

Action Employer - Minority/Female/Disability/ Veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

This opportunity is closed to applications.