Using organisational knowledge of procedures and content of our advisory and digital services, the Team Assistant provides administrative support to managers and consultants, from varied levels, for KF. The position is responsible for supporting Assessment & Succession and Leadership & Professional Development projects, coordinating calendars, prepare reports and support in related admin services. As a central point of contact, the role must ensure high quality of customer service to both internal and external clients and visitors.

 The ideal candidate will possess administrative operations experience and have the ability to work independently yet take direction from (project) managers. The candidate must be well- organised, a self-starter, flexible and resourceful. The role requires initiative and organisational skills to represent KF in a professional and polished manner with the goal to ensure a high degree of client satisfaction, both internally and externally. Experience in a professional office environment is required as well as strong technical skills. Core competencies required to excel in this role are quality control, attention to detail, ability to prioritise, communication, problem solving, adaptability and empathy.

Primary Responsibilities

Project and Business Support

• Collaborate with (project) managers and consultants on project planning, team resourcing and establish a relationship with the client project/admin support
• Next to the (project) manager serve as central point of contact for planning and progress enquiries for team members, clients and other stakeholders with a vesting interest in the project
• Schedule meetings, interviews, assessments, workshops, trainings, etc for the project manager and project team members with candidates and the client team
• Compile, prepare, edit and format various reports, presentations, proposals and business documents, and analyses data and information from identified sources within prescribed guidelines and procedures
• Use Korn Ferry’s supporting systems, platforms and tools for an efficient and effective support of project delivery
• Use utmost discretion and professionalism when working with confidential information

Office Support

• Serve as central point of contact for administrative enquiries and for consultants to access specialised services including graphics, production, and operations. Use knowledge of corporate resources and strong internal relationships to work efficiently

• Coordinate travel schedules, both domestic and international for consultants, preparing a detailed itinerary prior to departure
• Assist with other administrative / operational duties such as file maintenance, photocopying, scanning, mailings, trouble shooting and meeting planning
• Update the distribution list and coordinate regular mailings
• Flag related issues with manager
• Support other colleagues when possible and needed (i.e. providing coverage for other Executive and Administrative Assistants and Receptionist) providing timely answers to requests

 Meeting Support

• Maintain calendars including internal meetings, conference calls involving multiple time zones, setting virtual meetings, and client meetings, ensuring IT equipment is set up and coordinate materials, supplies and catering as required
• Support on site activities related to employee induction and orientation
• Schedule and participate in team meetings and team activities. Team being on the one hand the Assessment & Succession and Leadership & Professional Development Team and on the other hand the team of Executive Assistants/Team Assistants.

EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS

• Candidates must be either educated to degree level or have equivalent qualifications / or demonstratable work experience in the EA/administration field
• Excellent PowerPoint skills with high proficiency in the Microsoft Office suite (Outlook, Word and Excel)
• Relevant experience of supporting leaders and senior professionals within a Professional Services environment
• Working knowledge of HCM / SAP / Salesforce
• Office machines skills required for printers/photocopiers, binding machines, mailing equipment,
• Strong computer and Internet research skills related to administrative work
• Client management/service experience preferred
• Demonstrated track record of sound judgment and professionalism with the ability to work with leaders. High degree of interpersonal and professional savvy across varying levels of internal management, staff, clients, and associates, with the ability to manage expectations
• Ability to plan complex international travel to highly detailed level
• Ability to maintain confidentiality and discretion in dealing with sensitive matters
• Strong analytical skills and ability to translate to operational processes
• Must be able to work independently with little supervision but able to take direction from management, be detail oriented, be proactive, at times flexible in terms of hours/responsibilities and able to organize and prioritize multiple deadlines
• Excellent written and verbal communication skills; customer service focused with excellent phone etiquette
• Able to make timely decisions and drive to action
• Excellent organizational capabilities with a high degree of prioritization
• Basic project management and coordination skills preferred
• Language requirements: Dutch - native, English - fluent

COMPETENCIES

• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.