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POSITION SUMMARY

Accountable for service delivery, including strategic and operational management of recruitment 
solutions (Projects, RPO, TDC). Ensure the solution is delivering all outcomes as specified in the 
client contract and Futurestep commercial requirements and is meeting all continuous improvement 
initiatives. Manage staff assigned within solution scope towards realisation of SLA’s.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
CRM & Solution Development 

• Understand FS value proposition and all FS services
• Gain an understanding of the client’s business & talent needs
• Build & deepen relationships with client stakeholders and maintain regular contact to ensure 
value is continuously being added to the client
• Develop & implement a CRM plan which positions FS as a strategic talent partner
• Revenue growth by extending service beyond existing agreement
Solution Service Management
Recruitment delivery
• Operational management of the Solution service to ensure client needs and contractual obligations are met Supplier management
Reporting

• Ensure appropriate reporting for stakeholders, as per agreed timetable and commercial SLAs
• Analyse data and identify opportunities/trends/issues and resolve or escalate
Financial management

• Monitor and manage solution P&L and remuneration to revenue ratio
• Manage billing reports, invoicing to the client & client payment of Futurestep and supplier invoices
Team Management

• Staff hiring to ensure team structure as described in contract is met, both direct and dotted line 
reports
• Management of team performance
• Responsibility for team skill and knowledge development
• Team engagement & retention
Revenue Growth and Profitability

• Understands and manages program P&L cost and employment to revenue ratios and
• project budgets and expenditures
• Effectively manages project budgets and expenditures
• Manages client adherence to contract terms and conditions
• Prepares monthly billing documentation.
• Manage and escalate client payment process
Thought Leadership

• Maintains understanding of best practices in recruitment & talent management
• Provides thought leadership in solution design & strategy to clients & direct reports
• Actively contributes to innovation & differentiation of KF service offerings
• Deep understanding of RPO solutions and good understanding of KF offerings
Policies and Procedures

• Follow documented Korn Ferry systems/polices/office procedures
• When on-site follow documented client systems/policies/office procedures
• Follow necessary approval/sign-off process for leave, travel, expenses and expenditure
• Provide information for internal reporting and update systems on timely basis
People and Culture
• Self manages own performance and accepts responsibility for own learning
• Provides and accepts feedback
• Behaviours in line with values & supports positive team environment
• Looks for opportunities to help others and contribute to broader business goals
• Attends, participates and collaborates in all relevant KF meetings, & initiatives
• Other duties as assigned
PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS
• Must have substantial and extensive experience in recruitment either in in-house, client on-site, or 
in a recruitment organisation 
• Local Language fluent, excellent verbal and written communication skills. Business English 
fluency, excellent verbal and written skills.
• Must have extensive people management experience leading large teams.
• Must be able to be client facing and consistently conduct interactions with clients in a timely, 
professional and responsive manner always, set and manage expectations and be able to provide 
recommendations and advice to client on continuous improvement opportunities. Must be able to 
manage clients in all aspects of the recruitment process. Able to support junior staff in managing 
client relationship.
• Must be able to provide input from the brief to identify the channels and strategy to source 
candidates matching client requirements and to be responsible for the design and implementation 
of sourcing strategy for building talent pools of specific candidate profiles. Must be able to coach 
junior staff on design of effective sourcing strategy.
• Must be able and willing to contact candidates/sources directly and brief candidate on the 
opportunity and client value proposition for very senior roles. Can develop scripts and client 
information packs to successfully market opportunity. Must be able to coach junior staff on the 
approach styles and techniques to improve effectiveness.
• Must be able to conduct and document screening process including CV’s pre-screening, 
telephone interview and short listing and design questions and scripts for screening process and 
be able to conduct competency-based interviews. Must be able to guide and coach junior staff on 
effective screening process and techniques.
• Must be able to conduct face to face interviews with candidates including competency interview 
for senior level and specialist roles. Must be able to coach and guide junior staff on effective 
interview process and techniques.
• Must write concise, informative and accurate candidate reports presentable to clients in agreed 
format, fully utilizing competency-based interview assessment. Able to position candidates with 
client related to competency assessment. Able to provide feedback and guidance to junior staff 
on best practice for report writing.
• Must be able to easily manage candidates in all aspects of the recruiting process, ensuring 
candidate expectations are managed and timely, constructive feedback is given, optimizing the 
candidate experience within specified guidelines for senior level and specialist roles. Able to 
successfully manage candidate complaints/conflict due to unsuccessful outcomes or 
expectations. Able to provide guidance and support to junior staff on effective handling of 
candidates.
• Must be able to support references, pre-employment screening, psychometric testing & other 
assessments specified in the agreed recruitment process. Able to provide guidance and coaching 
to junior staff on process and techniques.
• Must able to follow up with client and candidate following accepted offer to expedite offer process 
keeping all parties informed. Able to identify and manage potential & complex roadblocks to 
successful conclusion. Able to provide guidance and support to junior staff on handling final 
stages effectively.
• Must be fully conversant with SE or applicant tracking system in use, updating records and 
information ensuring system integrity and accuracy of client reporting and analytics. Able to 
design and manipulate reports for client and KF use. Able to provide guidance and support to 
junior staff on the effective use of technology tools.
• Must be knowledgeable about and able to discuss all KF service lines and have a good 
understanding of KF’s overall offerings and potential application to client. Able to represent KF 
group at initial level of contact in client discussion and scoping conversations and recognize leads 
for other divisions.
• Must deliver services at high level of client satisfaction, enabling clients to be used as references 
to support extension of existing business or new business development. Able to identify potential 
opportunities for new business or expansion of existing relationship and make referrals. Able to 
participate and present in sales setting case study of client solution. 
EDUCATION
• Preferred post-secondary degree 
• Minimum completed secondary education