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The Role

Working with the Global Account Leader(s) and Regional Directors, you will develop and ensure delivery of the quality assurance (QA) roadmap and plan. Using your expertise and insight, you will work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution. 

Job location

United Kingdom (remote)

Responsibilities

Solution effectiveness 

• Drive the account’s QA strategy. Partner with account leadership and the client to understand account direction and support future planning for solution effectiveness. 

• Create and manage delivery of the account’s QA roadmap and plan, agreed in partnership with the account team, global QA, and client stakeholders.  

• Proactively identify opportunities for improvement. Design and deliver process improvements, driving global consistency (with local tailoring where needed).  

• Ensure robust change management plans are in place and delivered. 

 Capability and insights 

• Advise client and account leadership on market trends and best practices. Use knowledge of market and Korn Ferry best practices to drive account leaders to deliver improvements. 

• A subject matter expert on the account’s recruitment systems, processes, and compliance requirements.  

• Account technology lead for all tools the team has access to. Ensure the team get the full benefit from the tools, and partner with the CoEs and the client to further enhance technology solutions. 
• Ensure the team is trained on the account’s recruitment process, systems, and ways of working. Initiate/prioritize training based on quality reviews.  

Effective controls 

• Embed governance framework to monitor and mitigate risks.  

• Analyze compliance metrics and complete periodic audits to ensure system/process compliance and data integrity. When issues are identified, establish the root cause, assist with solutioning, and implement in collaboration with account leadership. 

• Identify, create, and ensure follow-up of action plans identified during quality monitoring.  
• Critically review approaches and documentation to ensure they are fit for purpose. Keep documentation (on processes, training, systems etc.) up to date. 

Skills and attributes for success 

• Experience working in recruitment delivery management, recruitment operations, continuous improvement and/or project management  

• In-depth knowledge of recruitment processes and best practice, and how to drive performance and governance across a large, dispersed recruiting team (whether internal or RPO)  

• Proven project and change management skills and experience. Experienced at: 

• Identifying risks and developing and implementing risk mitigation strategies  

• Developing, mapping, improving, and/or automating processes 

• Training and/or coaching others 

• Learning agility. Quickly grasp/understand processes and systems in-depth, and how everything fits together, while also keeping an eye on the big picture 

• Effectively influence and collaborate at all levels, across diverse cultures, with virtual, remote, and in-person teams  

• Excellent interpersonal, written, and oral communication skills  

• Communicate clearly, concisely, and persuasively  

• Comfortable preparing and presenting high quality documents, and distilling complex information for diverse internal/client audiences (including senior management) ensuring it is easy to understand  

• At ease facilitating workshops/group discussions  

• Excellent attention to detail, and advanced PowerPoint and Excel proficiency  

• Proactive, and highly responsive, with strong client-orientation  

• Experienced operating across a broad remit, managing multiple responsibilities effectively - proven follow-up, organization, and prioritization skills. Flexible and adaptable, with proven ability to manage ambiguity and quickly respond to changes  
• A critical thinker, with strong demonstrated decision-making, analytical, and problem-solving skills 

Ideally, you will also have: 

• Quality certification (e.g., Lean Six Sigma)  

• Intermediate or advanced Microsoft Visio and/or SharePoint proficiency 

• Strong understanding of: 

• Relevant legal, regulatory, and compliance requirements (e.g., data protection, pre-employment screening, etc) 

• The different recruitment systems and technologies