Head of India RPO

POSITION SUMMARY

As the Head of India RPO you will be accountable for managing the client portfolio account across India, and will be responsible for the ongoing delivery of a best practice resourcing function and achieving agreed performance & financial targets. You will play a pivotal and highly strategic role in spearheading the delivery of high-quality services to our RPO clients while driving operational performance and continuous improvement. You will be responsible for the day-to-day management and development of staff within the designated accounts. The aim of the role is to ensure the quality assurance of the project delivered to our client.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

- Manage the global client portfolio with P&L responsibility
- Develop an annual operating plan and budget including revenue, workforce and overhead 
and profitability
- Operational management and alignment of the onsite Korn Ferry regional leads aligned to 
this client account
- Realize opportunities for efficiencies in solution execution and implement innovative 
solutions and continuous improvement initiatives delivering to SLAs and KPIs
- Strategic representative to key client stakeholders globally to build and strengthen 
relationships to ensure continued value and alignment 
- Provide timely updates to the Global Account Lead, client management, stakeholders and/or 
executive sponsors
- Manage and set strategic direction with Korn Ferry 
stakeholders and client stakeholders through quarterly and annual reviews
- Continually seek opportunities to increase customer satisfaction

PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS
- Proven track record of senior leadership within Global Talent Acquisition is essential
- Previous experience of leading RPO solutions on a global or a regional scale is essential
- Extensive onsite and regional stakeholder management, with the ability to influence and 
negotiate
- Be able to manage clients and set expectations in all aspects of the solution delivery
- Be able to integrate and appreciate client objectives, strategies, key initiatives and issues 
and be able set the strategic direction for the solution through acting as a trusted advisor to 
client
- Capability in developing, scaling and leading effective multi-disciplinary, regional and global 
teams to plan and deliver the business outcomes
- Exceptional interpersonal, teamwork, and organizational skills and ability to interact 
effectively at all levels and across diverse cultures
- Ability to respond quickly to client requests, with capability in delivering effective and timely 
updates to the client and Korn Ferry organisation on business results, productivity and 
priorities