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THE ROLE

The Digital Delivery leader takes a long-term view of resourcing and ensures project management and resourcing is appropriately distributed in the team. They manage and develop the team to constantly improve the quality of service and provide on-time, quality delivery to internal and external clients across the Digital A&S solution areas including QA for the team’s work as needed.

This role will also directly lead major engagements within the A&S solution area, achieving clear business impact for client organizations. As an expert-level practitioner in this solution, this role supports the implementation of the client solution and then executes the delivery of relevant services. This role interacts at the senior levels in client organizations; continuously evaluating the client's needs, adjusting the solution as required or identifying additional areas of support that may be needed.

The role is also responsible for building and maintaining strong client relationships to retain clients, ensure future Korn Ferry Digital business, and identify new opportunities within the client for Korn Ferry Digital and other parts of Korn Ferry.

Key Responsibilities:

Leadership

• Drive engagement by creating a climate where people are motivated to do their best to help the Digital business and wider Korn Ferry organization achieve its objectives.
• Build, lead grow and motivate the team, ensuring their development as a critical factor for the success of our business with major focus on the A&S solution expertise, as well as building their project/engagement management capabilities.
• Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• As a part of the regional delivery leadership team, take active part in the teamwork/ team calls, and regional projects (including taking a lead on some regional or local initiatives).
• Responsible for cascading important information to the team, ensuring alignment of the team with global messages and processes.
• Ensures that all feedback coming from the team and clients is heard by regional leaders.

Revenue & resource management

• Ensures timely and accurate backlog management and forecasting on quarterly, monthly and weekly basis.
• Provides regular communication on team progress/activities.
• Effectively plans and resources projects to ensure optimum team utilization, and costs,
• Through the right resource planning, project management, team utilization and realization rate for projects, contributes to the regional gross margin goal.

Client Delivery

• Support implementation of the A&S technology solutions in client environments.
• Identify and implement client usage strategy and effectively enable clients utilizing KF solutions.
• Managing client after implementation to suggest and implement feature improvements to existing business practices.
• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
• Design actionable and strategic employee surveys, blending Korn Ferry IP and client requirements.
• Analyse and present A&S survey results/trends to all levels of client organisations, including senior leaders, executive and board level.
• Responsible for retaining clients through strong client relationship management.
• Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of Sales). Needs a deep understanding of clients’ business needs and strategic objectives and acts as a strategic advisor.
• Deliver business and organizational insights, helping clients take action on adoption metrics, and finds ways to track ROI on business improvements. Takes a lead role in conducting quarterly business reviews with senior management and other stakeholders, developing and delivering insightful presentations.

Education, experience and other qualifications:

• A bachelor’s degree or equivalent qualification, ideally from a human resources, organisational psychology or economics/management background
• 8+ years of experience in a client facing consultative role, sales, business development and or account management experience preferred, including 2-3 years experience as a leader.
• Strong understanding of the business environment and impact on company performance.
• Has thorough understanding of key steps in assessment process for selection and development, data analysis and presentation writing and delivery experience.

Competencies

• English language proficiency sufficient to work with global shared services teams.
• Can demonstrate agility, strong learning orientation, intellectual curiosity and ability to lead execution.
• Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams.
• Experience working with clients in Saas and emerging tech environments.
• Ability to learn and adapt to new technologies and principles.
• Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management.
• Comfortable partnering with Senior Leaders to drive strategy, planning, and process improvements.
• Strong stakeholder management skills with focus on listening to stakeholder and customer needs.
• Solid process and analytical skills tied with creative thinking and sharp decision-making abilities.
• Strong comprehension skills for understanding needs and concerns while developing and applying solutions.
• Ability to resolve challenging issues.
• Excellent, accurate, and effective oral and written communication skills.
• Ability to prioritize and meet tight deadlines.
• Must be team oriented and able to work with minimal supervision.
• Significant personal initiative, high energy with a “can do” attitude and professional drive.
• Proven agility to work in a fast-paced and ever-changing environment.
• Exhibit and lead with strong change management skills.
• Must be able to manage complexity
• Must have strong customer focus
• Displays the values and behaviors consistent with a senior leader.

Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer – Minority/Female/Disability/ Veteran.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.