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Position Summary

Accountable for the service delivery and operational management of the sourcing and recruitment related activities of several clients / projects.  Ensure the team is delivering all outcomes as specified in the Client/Stakeholder contracts and is meeting all continuous improvement initiatives. Lead and manage team to ensure high engagement, productivity, and performance.  

KEY responsibilities/ACCOUNTABILITIES

Operational Management

• Drive continuous improvement in service offerings – sourcing methodology, process & technology to ensure ongoing sustainability of TDC operating model
• Monitor quality of recruitment output to ensure SLA’s are met across all projects
• Ensure accurate and real-time usage of recruitment system to provide appropriate & accurate reporting to stakeholders
• Maintain TDC resource allocation and flexibility of staff to ensure maximum utilization and productivity

Project Management

• Liaise with client/internal contact to develop understanding of key project criteria
• Manage assignment of team leaders and staff to projects according to resources and industry / functional expertise and capacity
• Allocate team member responsibilities/KPIs and assignments within the project
• Present all information to project team in launch meeting & facilitate brainstorming session to determine project plan & execution including sourcing strategy, screening templates, database set up and protocols for effective automated reporting etc
• Check in with team members daily to ensure they thoroughly understand the project requirements, and monitor progress with their personal deliverable
• Review daily reports sent through by staff, to ensure accuracy and project progress
• Chair phone conferences with internal stakeholders and client to give updates on project progress and gather client feedback.
• Track ongoing scope of projects to ensure SLA’s are adhered to and met.
• Problem solve throughout the project – facilitate solutions, brainstorming, and encourage ‘can-do’ attitude in team at all times

Team Management

• Staff recruitment – work with iRPO team to source, screen and interview potential staff for team
• Provide coaching and development for team – one-on-one, team training sessions to upskill
• Provide and accept feedback.
• Support and implement any corporate decisions regarding operations to maximize team effectiveness
• Lead thorough induction and training of new staff, collaborating with regional People team
• Weekly group catch up with TDC team to communicate initiatives, share project milestones, and facilitate knowledge sharing
• Weekly one-one-one catch up with team leaders to support on their projects, challenges, management initiatives, and personal development.
• Address any key performance issues, and support team leaders to take appropriate performance management measures
• Design yearly promotion plan, and support team leaders in communicating and documenting clear and measurable promotion criteria with selected individuals based on merit
• Facilitate team building activities, along with team leaders to drive engagement and retention
• Coordinate office resources – computers, phones, etc.
• Approve, track and manage team annual leave and sick leave, in accordance with Futurestep policy

Continuous Improvement

• Maintains understanding of global best practices in recruitment & talent management
• Provides thought leadership in solution design & strategy to clients & direct reports
• Actively contributes to innovation & differentiation of FS service offerings
• Deep understanding of Futurestep Solutions and good understanding of KF group offerings
• Development of product offering, to include broader scope of services beyond candidate attraction.
• Alignment (where appropriate) with other global TDC’s initiatives, while extending local expertise
• Review metrics, technology, and process to ensure efficiency, and drive forward productivity
• Implement change where needed – ensure thorough communication with TDC team and stakeholders.
• Work closely with team leaders to understand their daily process and recommend improvements to be implemented through them.

Policies and Procedures

• Follow documented Futurestep systems/polices/office procedures
• When on-site follow documented client systems/policies/office procedures
• Follow necessary approval/sign-off process for leave, travel, expenses and expenditure
• Provide information for internal reporting and update systems on timely basis

People and Culture

• Self manages own performance and accepts responsibility for own learning
• Provides and accepts feedback
• Behaviors in line with values & supports positive team environment
• Looks for opportunities to help others and contribute to broader business goals
• Attends, participates and collaborates in all relevant FS/KFI meetings, & initiatives
• Ensures the TDC is connected in with the broader regional and global business through training, communications, and client initiatives.

• Other duties as assigned