Program Manager, KF Academy

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

About Korn Ferry Academy

Korn Ferry Academy is a Singapore-led initiative under Korn Ferry, leveraging the firm’s global intellectual property, research insights, and leadership development expertise to deliver high-quality talent development solutions. We support organisations in building future-ready talent and strengthening workforce capability through programmes grounded in evidence-based methodologies and designed for practical application, strong participant experience, and measurable impact.

By combining world-class content with local relevance, Korn Ferry Academy equips professionals, people leaders, and HR practitioners with the skills, mindsets, and tools they need to thrive in today’s dynamic and increasingly AI-enabled world.

Reporting to the General Manager, the Programme Manager role is a highly visible and pivotal role within Korn Ferry Academy. You will work closely with external corporate clients, programme participants, faculty, internal teams, and government or ecosystem partners to ensure the seamless delivery of our public and corporate learning programmes. This role operates in a fast-paced, service-driven environment where professionalism, operational excellence, and client experience are paramount.

The Programme Manager will be responsible for end-to-end programme operations, ensuring timely planning, exemplary execution, and smooth post-programme follow-through. You will be the face of our participant experience and a key enabler of our quality standards, funding compliance (where applicable), and brand reputation.

KEY RESPONSIBILITIES

Programme Operations & Logistics

• Plan, coordinate, and execute end-to-end logistics for public and corporate programmes, ensuring a consistently smooth learner experience
• Work closely with internal stakeholders, including the Curriculum team and Project Management Office (PMO), to finalise programme schedules, consolidate pedagogical requirements, and ensure programme readiness
• Oversee all administrative and operational tasks such as class instructions, pre-programme communications, venue arrangements, digital access, and contingency planning

Participant & Client Engagement

• Serve as the primary point of contact for participants for your assigned programmes, delivering high-quality, timely, and thoughtful customer service
• Handle all participant enquiries, registration matters, attendance records, and funding-related documentation (where applicable), ensuring accuracy and compliance
• Build strong working relationships with corporate clients, trainers, and facilitators to deliver a professional and cohesive programme experience

Programme Administration & Quality Assurance

• Maintain accurate and up-to-date programme and participant records, including attendance tracking and reporting requirements
• Manage post-programme activities such as feedback compilation, debrief preparation, and support for performance or quality reviews
• Monitor programme expenses prudently, ensuring cost-effective resource allocation

Continuous Improvement & Internal Collaboration

• Participate in internal improvement initiatives, knowledge-sharing, and cross-functional projects to strengthen team efficiency and service excellence
• Provide operational insights to contribute to enhancements in curriculum design, learner experience, systems, and processes

PROFESSIONAL EXPERIENCE/ QUALIFICATIONS: 

• Diploma or Degree in any discipline
• Minimum 5 years’ experience in a professional services environment, programme operations role, or a corporate client–facing function
• Experience in the education, training, or adult learning sector (e.g., programme management, L&D operations, SkillsFuture-funded programmes) is an advantage
• Strong verbal and written communication skills, with confidence in facilitating or driving conversations in professional settings
• Highly IT-savvy, comfortable navigating digital platforms (LMS, CRM, TMS, etc.) and quick to adopt new systems and tools
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with digital collaboration tools (Teams, Zoom, SharePoint)
• Excellent interpersonal skills with the ability to build rapport with participants, clients, and internal teams
• Meticulous, organised, able to multitask, and able to prioritise effectively under tight timelines
• Comfortable working independently, while thriving in a collaborative, mission-driven team environment